Questions about honey, storage and orders

We spin the honey out of the comb in a centrifuge, without heating it during extraction or bottling. That way it stays just as the bees left it in the hive, with the aroma of the flowers it came from.

Crystallisation is a natural process in real honey and doesn't mean it's gone off. If you want it runny, stand the open jar in a bowl of warm (not hot) water and stir now and then until the crystals dissolve. Don't put it on the stove or in the microwave, or it will lose its goodness.

Acacia honey naturally contains more fructose than glucose, and fructose doesn't crystallise easily. That's why it stays clear and runny much longer than other kinds.

Honeydew honey doesn't come from flower nectar but from sweet secretions the bees collect from tree leaves and bark. It's dark, less sweet and rich in minerals.

We keep raw pollen in the freezer, never dried, and we recommend you do the same once it arrives. Royal jelly should be kept cold, in the fridge or freezer, tightly sealed.

The tincture is propolis from our hives, steeped in food-grade alcohol. It's usually taken as a few drops in a spoonful of honey or a glass of water. If you're allergic to bee products or on medication, check with your doctor first.